Privacy and personal data management
Commitment to secure data and user trust
About our privacy approach and data
Your privacy matters. Information you share with us during consultation is protected and never sold or used for purposes beyond what is described in our policy.
We comply with Australian privacy law and use secure measures to protect your data, whether collected via forms or during a discussion with our team.
How we collect information
We collect only what is needed to deliver consultation, process queries, and maintain secure communications. You are informed about why data is requested.
Information you provide directly
- • Contact details through website forms
- • Details discussed during consultations
- • Preference selection or service requests
- • Client feedback and communications
- • Appointment scheduling information
Information collected automatically
- • Device and browser technical data
- • IP address and general location
- • Site usage statistics (aggregate)
- • Cookie-related session data
- • Log files for technical support
Purposes for using your data
Collected information is used to deliver requested services, improve our processes, and ensure regulatory compliance. We never sell or misuse personal data.
- • Arrange consultations and respond to questions
- • Confirm user identity and eligibility
- • Comply with relevant regulations
- • Send service‑related notifications
- • Improve communication and support
- • Monitor aggregate usage patterns for site improvements
- • Enable secure logins for authorised users
Our commitment: We work to keep your data confidential and consultable only by required team members. You may contact us for clarification or requests linked to your data.
How we may share data
We only share data with service providers for technical support and compliance needs. No personal information is sold or used outside necessary functions.
Third party providers and partners
We work with third parties for secure communication or technical support. All partners are required to follow strict privacy standards.
Legal obligations and exceptions
Data may be provided to authorities only when required by law or regulation.
Anonymous analytics and statistics
Aggregate, anonymised data is used only to improve site and service effectiveness.
Your rights and choices
You can access, modify, delete, restrict, or transfer your personal data, subject to Australian law. Contact us to exercise any of these rights.
- • Access your information securely
- • Correct or update your information
- • Request deletion of your data
- • Request data portability
- • Object to processing your data
- • Limit the use of your data
For privacy concerns or requests, email us and our team will assist in a timely manner.
How your data is protected
We adopt technical and organisational measures to maintain confidentiality and integrity of client data stored or processed through the site.
Technical safeguards in place
- • Encrypted communications and data transfer
- • Firewall and anti‑malware systems
- • Access limitations by role or necessity
- • Regular security assessments
Organisational security controls
- • Staff training in confidentiality protocols
- • Controlled access and logging of data
- • Documented incident response process
- • Routine privacy policy reviews
How long data is retained
Data is held only as long as needed for regulatory, support, or technical reasons. You may request removal of your data at any time.
- • Account information for client management
- • Consultation notes or session summaries
- • Support emails or message logs
- • Transaction records for compliance
- • Feedback for improving outreach
Retention periods follow legal and regulatory requirements.
Transfers outside Australia
We only transfer data internationally if absolutely required, and always under strict safeguards to protect your privacy.
- • Use of secure, approved third-party providers
- • Data transfer contracts with safeguards
- • Limiting foreign access by necessity
- • Compliance with Australian law
Cookie use on this site
Cookies help maintain secure sessions, remember site preferences, and facilitate aggregate analytics only. See our cookie policy for more.
Types of cookies we use
- • Core for site operation security
- • Support analytics and loading times
- • Save your display preferences
- • Enable secure logins and features
You can change cookie settings in your browser preferences at any time.
Policy changes and updates
Our privacy policy may be updated periodically to reflect legal or process changes. Updates are posted here for transparency.
- • Notice provided for important changes
- • Clear effective date and summary listed
- • Review policy before using site
- • Contact us for clarification
Continued site use means acceptance of policy updates.
Contact for privacy queries
Write to our privacy team for data clarification, requests, or complaints.
zephyrosvia
Level 21, 345 Queen Street, Brisbane, QLD 4000 Australia
Phone: +61 3 6097 2919
Email: content@zephyrosvia.com
Policy last updated September 11, 2025
Effective from September 11, 2025